Shipping & Returns
Simple and honest. Here's exactly how it works.
Delivery
Free delivery on orders over KES 20,000
Standard delivery KES 200–400 depending on location.
Delivery time
2–3 business days
Dispatch
Within 1–2 business days
Available in
Kenya only (for now)
International shipping — coming soon
We currently ship within Kenya only. International shipping is something we're exploring for a future season, and we'll announce when it's live. If you're based outside Kenya and want to order, email us at support@revaiactive.com and we'll see what we can do.
Returns & exchanges
We want to be upfront with you.
We don’t currently accept returns or exchanges.
As a new brand, we’re not yet in a position to process returns or exchanges — including size swaps. We’ve made this decision carefully — and we offset it by making sure our product descriptions are accurate, our sizing is true to size, and every product page includes clear fit guidance.
If you're ever unsure about sizing before ordering, email us at support@revaiactive.com — we're happy to help you pick the right size before you buy.
Getting your size right
Because we can't swap it afterwards, we'd rather help you before you order.
Use the fit guide
Our fit guide has full measurements for every size, S–XXL. Measure once and order with confidence.
Ask us first
Unsure between two sizes? Email support@revaiactive.com before you order and we'll talk it through with you.
Faulty items are covered
A no-exchange policy doesn't mean no cover. If a garment fails, our 30-Day Performance Guarantee replaces it free.
This will change. Returns and exchanges are something we intend to offer as we grow. When they open, this page is where you'll see it first.
Special cases
All sales final
All purchases are final, sale items included. Please check sizing carefully before ordering.
Report within 2 days of delivery
If your order arrives damaged or faulty, email support@revaiactive.com within 2 days of receiving your order. Include your order number and clear photos of the damage. We will arrange a replacement at no cost to you.
After 2 days, damage on arrival can no longer be claimed. Anything that fails in use is covered separately by the 30-Day Performance Guarantee.
Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash. They are valid for 3 months from the date of purchase.